Customer support
Clear UK delivery.
Delivery charges are calculated from the live basket, shown before payment, and recorded with the order. These are the rules the new checkout currently enforces.
Current checkout
What the basket will charge.
Standard UK delivery
Applied automatically when the merchandise subtotal is below the free-delivery threshold.
Free UK delivery
The delivery charge is removed automatically when the merchandise subtotal reaches £100.
Current delivery area
The new checkout currently accepts delivery addresses in the United Kingdom only.
Before payment
Review the complete total.
Catalogue, VAT, and delivery calculations start in GBP. Stripe may offer an eligible customer a supported local currency and will confirm the exact converted total before payment is completed.
After ordering
Keep the order number handy.
Your confirmation records the products, delivery charge, and address supplied at checkout. Signed-in customers can also review fulfilment and tracking details from their account as those details become available.
Need order-specific help?
Send the team your order number.
The team can review delivery questions against the actual order rather than asking you to rely on a generic estimate.