Help centre
Questions, answered.
Quick guidance on equipment, ordering, and working with Aratac. For anything more specific, the team is ready to help.
01Where does Aratac ship from?
Orders are fulfilled in the UK and catalogue prices are shown in GBP. Eligible customers can pay in a supported local currency at Stripe Checkout, where the exact converted total is confirmed before payment.
02What does UK delivery cost?
Standard UK delivery is £4.95. It becomes free automatically when the merchandise subtotal reaches £100. The current checkout accepts delivery addresses in the United Kingdom only.
03How do I choose the right stick length?
Use our size guide as a starting point, then consider your posture and playing style. If you are between sizes, contact us for help before ordering.
04Can I ask for product advice?
Yes. Send us your position, experience level, and current setup through the contact page and the team will help narrow down the options.
05How do sponsorship enquiries work?
Players can apply through the dedicated Team Aratac sponsorship form, which asks for playing background, achievements, club, position, and why the partnership would be a good fit.
06What if I need to change or return an order?
Contact us with your order number as soon as possible and before sending anything back. The team will confirm the correct return, exchange, or warranty route for your order.
07Can my club enquire about teamwear?
Yes. Use the teamwear page to prepare the useful details, including club, items, approximate quantities, colours, crest, and target date, then send the brief to the Aratac team.
08Can I visit the Aratac showroom?
Yes. The showroom is at Unit 2, Dalhousie Business Park, Carrington Road, Edinburgh, EH19 3HY. Booking ahead gives the team time to provide specialist one-to-one advice.