Order support
Returns, handled clearly.
Start with the order details and the team will direct the request to the right return, exchange, damaged-order, or warranty process.
Notify the team within 14 days of receiving an online purchase to begin a standard return request.
The process
Begin before you send anything.
Notify Aratac
Contact the team within 14 days of receiving an online order. Include the order number, item, and reason for the request.
Keep it saleable
Standard returns must be unused and unworn, with tags and original packaging. Sticks must be undamaged with their labels and packaging.
Follow the instructions
Wait for the team to confirm the return, exchange, or warranty route before posting anything back.
What the policy covers.
Standard returns
Aratac may refuse a refund where an item is damaged, worn, missing its tags or packaging, or cannot be returned to saleable condition.
Custom & teamwear
Personalised, made-to-order, bespoke, and club or team kit cannot normally be returned. Faulty or misdescribed custom goods keep their statutory remedies.
Damaged or incorrect
Send clear photographs of the item, packaging, and delivery label so the team can review an incorrect or transit-damaged order promptly.
Product cover
Manufacturing warranty
Aratac products carry a six-month manufacturer’s warranty for manufacturing faults.
Before posting
Return address
Aratac HockeyUnit 2, Dalhousie Business Park
Carrington Road
Edinburgh, EH19 3HY
Contact the team before sending a parcel so the return can be matched to the correct order and process.
Have the order number ready
Start the request with Aratac.
This operational guidance does not affect your statutory rights. The team will confirm the terms that apply to the individual item and order.